In this section you have details about the terms and conditions of return of the products purchased from www.klintensiv.com. Each product benefits from the manufacturer’s warranty.

The products purchased at a distance can be returned according to O.G. 34/2014 within a 14-day legal return period, only in the original packaging, accompanied by the fiscal invoice and in the same condition as received by the Purchaser, without penalty and without any reason. Returned product must be in the same state as delivered. Products with physical alterations are not accepted for return.

The return of the products will be at the expense of the customer, using the same shipment service that was sent to the address mentioned by the administrator www.klintensiv.com. SC Klintensiv S.R.L. will return the order value for the products paid by bank transfer / online payment, the amount being returned to the bank account from which the payment was made. If the good is submitted to the conformity assessment expertise, the amount paid will be returned when the Good is authenticated. It should be noted that if the amount is returned to the bank account from which the payment was made, the account could be debited with a delay which may vary depending on the bank. The return amount and the return terms do not include transportation or other services. The product will be returned with a copy of the purchase invoice. Unclear packages (a deformed box that can cause damage to the Good) will be refused. In order to avoid misunderstandings, the package will be photographed and a courier report will be drawn up together with the courier company representative stating the state of the package.

The articles offered as a promotional package will be returned in full. Products returned by courier will not be refunded. Returning money for courier returned orders will be made by bank transfer. SC Klintensiv S.R.L. reserves the right to subject the product / asset returned to an expert. The settlement term (money return or product replacement) will also be made within 14 days of the date it was handed over by the courier company to www.klintensiv.com

Please comply with the deadline for return and let us know about the return of the telephone products at 0751 122 170 or by email at office@klintensiv.com.

In the event that the purchased product has manufacturing defects or it is not in accordance with site specifications listed with incorrect information due to typographical errors or if the product information received from the supplier is incorrect it will be replaced with a new product, identical or similar, subject to the written notification of SC SC Klintensiv S.R.L. If it is not possible to replace the product with an identical or similar one, the value of the product will be returned according to the above conditions.

www.klintensiv.com will be able to postpone reimbursement of the value of the product until receipt of the sold product or receipt of proof that it has been shipped.